Frequently Asked Questions
h5hh Questions & Answers
Here you will find full answers to the questions Myanmar players most often ask about deposits and withdrawals, bonuses, and VIP.
Whether you are a new player or a long-time member at h5hh, questions come up all the time. This FAQ page covers VIP cashback and tier upgrades, how to deposit with KBZPay and Wave Money, how to calculate the welcome bonus wagering requirement, the benefits of the referral program, and how to play 2D / 3D and Shan Koe Mee — all organized by category. Click any question to expand the answer. If you cannot find what you need here, you can ask via 24-hour live chat right away.
VIP Membership
h5hh VIP members receive weekly cashback payments, priority customer service, exclusive promotions, and better rewards as their tier rises. There are four tiers from Bronze to Platinum, and with each step up, cashback rates and benefits increase — making it worthwhile for regular players.
Cashback is paid once a week based on your play during that week and your VIP tier. When the week ends, the bonus amount is added to your h5hh account according to your tier rate, so you can use the cashback to keep playing. You need to have a VIP tier to receive cashback. Players who have not yet reached a tier can earn one by playing regularly, and their cashback rate will rise as their tier goes up.
h5hh has four VIP tiers —
Bronze — up to 0.4% weekly cashback
Silver — up to 0.8% weekly cashback
Gold — up to 1.1% weekly cashback
Platinum — up to 1.5% weekly cashback
As you move up each tier, your cashback rate increases, making your gaming journey more rewarding.
Bronze — up to 0.4% weekly cashback
Silver — up to 0.8% weekly cashback
Gold — up to 1.1% weekly cashback
Platinum — up to 1.5% weekly cashback
As you move up each tier, your cashback rate increases, making your gaming journey more rewarding.
Players who play regularly on h5hh are automatically considered for a tier upgrade as their play volume grows. You can move up gradually from Bronze to Silver, then Gold and Platinum. For details about tier upgrades, you can ask via 24-hour live chat. As long as you keep playing, you can continue to hold your VIP benefits.
Platinum VIP players receive more than three times the cashback rate of Bronze players. Bronze gives a maximum of 0.4% per week, while Platinum can go up to 1.5%, and the cashback amount grows along with your play volume. Platinum tier also gives you access to priority support and exclusive promotions that Bronze does not offer.
Deposit FAQs
At h5hh, the minimum deposit amount for all payment methods — KBZPay, Wave Money, AYA Pay and CB Pay — is 3,000 Ks. For withdrawals, the minimum amount is 30,000 Ks and processing takes between 30 minutes and 3 hours.
h5hh does not charge any commission on deposits or withdrawals. The amount you deposit goes into your account in full. However, payment service providers such as KBZPay or Wave Money may charge fees according to their own policies, so it is recommended to check their fee terms in advance.
To deposit with Wave Money, log in to h5hh, go to the deposit section, and select Wave Money. Transfer the amount to the displayed receiving account number using the Wave Money app, then send the transfer confirmation to h5hh customer service. The amount will arrive in your h5hh account almost instantly, and you can start playing from 3,000 Ks.
Depositing with KBZPay on h5hh is protected by SSL encryption, so it is secure. Players' financial and personal information is handled with care, and the 24-hour live chat is available any time if any issue arises. Any questions about deposits can be answered right away.
Member Offers
To claim the h5hh welcome bonus, log in and make your first deposit — a 200% bonus (up to 300,000 Ks) is added to your account automatically. For example, if you deposit 20,000 Ks, you receive a 40,000 Ks bonus and can start playing with 60,000 Ks in total. If you deposit 320,000 Ks, you receive a 300,000 Ks bonus and enter the game with 620,000 Ks.
A wagering requirement is the number of times you must play through your bonus before you can withdraw it. At h5hh, the wagering requirement is 25x the bonus amount. For example — if you receive a bonus of 40,000 Ks, you must wager 40,000 × 25 = 1,000,000 Ks before the bonus can be withdrawn. Your own deposited funds, however, can be withdrawn at any time.
Yes, every bonus has a set validity period, and you must meet the wagering requirement within that period. For details on bonus validity, read the h5hh Terms and Conditions page, or ask via 24-hour live chat if you are unsure.
In the h5hh referral program, when a friend you refer joins and plays at h5hh, you will receive 10% of that friend's first deposit as a bonus (up to 10,000 Ks per person). On top of that, you will continue to earn 0.2% of their valid bets as a weekly commission. The more friends you refer, the more commission you earn.
The welcome bonus is 200%, but the maximum bonus cap is 300,000 Ks. This means a player who deposits 320,000 Ks will receive only 300,000 Ks in bonus, and must wager 300,000 × 25 = 7,500,000 Ks before withdrawing the bonus. The player's own 320,000 Ks can be withdrawn at any time.
Local Games
2D lottery is a traditional Myanmar numbers game where you pick two digits from 00 to 99 in advance and wait to see if your chosen number matches the result. At h5hh you can play in digital format and results are fully transparent. We do not advise which numbers to pick — play using your own judgment.
3D lottery involves picking three digits (000 to 999), so the odds are longer than 2D but the prizes are higher. With 2D you only pick two digits, giving you better odds but a smaller payout. Both games are available at h5hh in an enhanced digital format, so you can choose whichever you prefer.
Shan Koe Mee is a traditional Myanmar card game played based on the total value of your cards. The winner is decided by comparing card totals. At h5hh you can play this game at a digital table, and it is popular among local players. Just log in, find the local games category, and you can start right away.
Yes. h5hh's 2D, 3D and Shan Koe Mee games can all be accessed through a browser on any Android or iOS device. No app download is needed — just go to h5hh.mom and jump straight into the games from anywhere.
The bet limits for h5hh's local games vary by game, and you can check each game's bet limits when you enter. For deposits, you can start from as low as 3,000 Ks using any available method. We encourage you to set your own limits and play responsibly.
Ask our support team directly
If you have a question not answered in this FAQ, you can contact the h5hh Myanmar-language customer support team directly via 24-hour live chat. You can also reach us by emailing [email protected].
Login to h5hh and Start Playing